Refund policy

REFUNDS & RETURNS

We want you to love your purchase. If you’re not completely satisfied, you may request a return within 14 days of receiving your order.

To qualify for a return, items must be in their original condition — unworn, unused, with all original tags attached, and returned in their original packaging. Proof of purchase or your order confirmation is required.

To start a return, please email us at info@zasarchv.com with your order number and the reason for your request. Once your return is reviewed and approved, we’ll provide instructions on how to send the item back to us.

After we receive and inspect the returned item, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your financial institution.

Please note that we do not offer direct exchanges. If you would like a different size or product, simply place a new order after your refund has been processed.

Return requests submitted more than 14 days after delivery will not be accepted.

SHIPPING POLICY

Once an order has been shipped, we are not responsible for delays, damages, or issues caused by the shipping carrier.

Customers are responsible for providing accurate shipping information at checkout. We cannot modify or recover orders shipped to incorrect or incomplete addresses entered by the customer.

If an order is returned to us due to an invalid or undeliverable address, please contact us at info@zasarchv.com Once the package is received back at our facility, we will issue a refund for the order total, excluding the original shipping charges.

Shipping fees, typically ranging from $6–$8, are non-refundable.